Customer Service Attitude DIY Training
Ready-made materials to facilitate a 75-minute workshop with your team on Customer Service.
Key objectives:
Define attitude, values and motives.
Recognize the importance of attitude to the overall customer experience.
Understand what impacts our attitude, with strategies to eliminate ‘attitude killers’.
Reflect on your personal attitude.
Ready-made materials to facilitate a 75-minute workshop with your team on Customer Service.
Key objectives:
Define attitude, values and motives.
Recognize the importance of attitude to the overall customer experience.
Understand what impacts our attitude, with strategies to eliminate ‘attitude killers’.
Reflect on your personal attitude.
Ready-made materials to facilitate a 75-minute workshop with your team on Customer Service.
Key objectives:
Define attitude, values and motives.
Recognize the importance of attitude to the overall customer experience.
Understand what impacts our attitude, with strategies to eliminate ‘attitude killers’.
Reflect on your personal attitude.
SKILL FOCUS
Customer Service
HOW TO USE THIS GUIDE
The guide has been divided into the following sections to assist with ease of facilitation:
Objective(s) have been identified for each of the sections.
The workshop is designed for 75 minutes; however, some activities can be extended for your team with additional time added.
Facilitation activities contain your content and activity information.
Key Learning’s are identified under the facilitation activities in italic, where appropriate. They identify key points and outcomes facilitators should ensure are brought out in the session.
Materials - identifies participant or facilitator materials required for that activity.
Customized – these sections enable facilitators to customize sessions with your workplace examples, ideas or key points relevant to your group of participants.
IgniteGrowth Human Capital Consulting, Inc. uses “think about it” and “make it real” concepts to enable participants the opportunity to reflect on the information learned and then apply it. Where appropriate these have been added.
Quotes may be added throughout the participant guide, related to the concepts.
Your downloadable package includes: Facilitator Guide, Participant Guide, PDF Powerpoint slides, Attitude is a Choice handout, participant feedback form (optional use)