Develop your team with these FREE resources
Simple and Effective Team Building Activities
Enhance your team's learning and foster engaging discussions with our user-friendly activities focused on essential workplace topics. From conflict resolution to customer service, attitude, communication, and more, our activities are designed to be easily implemented and impactful. Tipsheet resources are designed to provide learning tips or reminders - great simple job aids.
Click on the title to open and download your PDF today to kickstart meaningful conversations and learning experiences within your team.
A simple informational resource that provides four easy steps to deal with conflict situations.
Simple ways to remind yourself that complaints can be opportunities for your business.
Ten true/false statements related to your perception of customer loyalty, with answers to stimulate discussion.
Job aid/printable to remind yourself of the power you have through your words, thoughts, and actions.
Steps to Rescue a Drowning Customer
Six easy steps to help ‘rescue’ a customer who is angry or upset.
A simple resource to think about and commit to habits you want to redefine.
An activity you can do with your team to help illustrate barriers that get in the way of active listening.
Change is inevitable in every business. Evaluate your change compatability skills.
Five common service attitudes described.
Positive Projection Over the Phone
Improve your phone image by projecting yourself with clarity and confidence.
Five facts from geese and lessons on teamwork - motivational.
Why Employees Don’t Want to Handle Complaints
Facilitate with your team - explore seven attitudes/behaviours, implications and discuss strategies you can employ.
Ways to take ‘active’ out of listening, and 6 strategies to deploy active listening.
Twenty-five tips to deal effectively with conflict.
Tips for facilitating - include your role as facilitator, setting up the environment, content/process and participants.
A 20-statement self-assessment that evaluates the level of problem-solving empowerment from a personal and company perspective.
Ten easy reminders / strategies to improve staff morale.
The best way to understand how your company is providing service is to become your own customer.
Two key discussion questions to evaluate whether your team conflict is healthy or destructive.
A simple five-star approach to handle customer complaints effectively.
Leadership qualities assessment - use on your own or leverage for a team discussion.
As a leader, a key role includes employee recognition and motivation. Two key questions to make recognition matter.